LoadScopeQuestions
Everything worth asking
before you move a load.
The things brokers ask in the first ten minutes, answered at length rather than in a sentence.
Getting started
Do I have to stop using my spreadsheet on day one?
No, and you probably should not. Paste a block of loads in and run both for a week. People stop opening the sheet on their own, once the numbers agree and the board is faster to type into.
How long does setup take?
There is none. No wizard, no field mapping, no list of statuses to invent. You sign in to a board with a sample book already in it, delete the samples when you are bored of them, and start typing.
Will my dispatchers need training?
If they can use Excel they can use this. Type to edit, Enter to save and move down, Tab across, ⌘V to paste a block. Those are the same keys, deliberately — the whole design brief was that nobody should have to be taught the entry surface.
Can I bring my existing loads across?
Copy the rows out of whatever you are running now and paste them straight into the board. Columns land where they belong and load numbers get assigned. Anything that does not parse stays as text in the cell rather than being rejected.
The board
Where do load numbers come from?
They are assigned — 001, 002, 003 — the moment a row becomes a load. Nobody types one, so nobody duplicates one.
How does a blank row become a load?
By having anything in it. There is a blank row at the bottom of the board; type in any cell and it is a record from that keystroke on. There is no New Load dialog to fill in first.
What are the statuses, and can I change them?
Open, Pulled, Delivered, Completed and Cancelled. They are a summary of the three dates on the load rather than a second thing to keep in step, which is why there is no editor for inventing more of them.
Can two people use it at once?
Yes — same board, same second. That is the part a shared spreadsheet has never managed, where one of you ends up in read-only.
Money
What about the charges we always forget to bill?
Detention, chassis and pre-pull live on the load as charges with both sides — what you bill the customer and what you pay the trucker — and they follow the load onto the invoice without anyone remembering them.
How is margin calculated?
Customer pay minus carrier pay, accessorials on both sides included, recalculated as you type. It is the last column of every row and it stays frozen there while the middle of the board scrolls.
Does one invoice cover one load?
Only if you want it to. Completed loads queue up ready to invoice and loads for the same customer merge into a single invoice, which is how most brokers bill anyway.
Does it replace my accounting package?
No. It stops you re-keying finished loads into one. Invoicing, receivables and payables live here so the numbers come off the load rather than off a second spreadsheet; what you file with is still yours to choose.
Data and security
Can I get my data back out?
The board exports to CSV in the same column order it shows on screen, so it drops straight back into Excel. No export fee and no notice period — an escape hatch you can actually use is worth more than a promise not to need one.
Who can see my loads?
Only your account. Every table is protected by row-level security in Postgres itself, so the database will not return another account's rows whatever the application asks it for. It is not a filter the app has to remember to apply.
Where do documents live?
In private storage. Opening a POD or a rate confirmation mints a short-lived signed link for you alone — there are no public URLs to leak or to guess.
Pricing
Why per dispatcher and not per load?
Because a per-load price charges you for a good month. The cost of running this does not move with your volume, so neither does the price.
Is there a contract?
Monthly. Stop whenever it stops being worth it.
What is actually free?
The whole product, while you are under 25 loads a month — board, invoicing and both sides of the money. Not a trial that expires, and no card to look around.
Still something unanswered?
The rest of them are easier to answer with the board open in front of you.